Fair & Transparent Service Policy
Local Reach SA provides professional digital services focused on local SEO, Google Business Profile optimization, website improvements, and online visibility support. This refund policy explains how payments and project refunds are handled for digital services.
Digital Service Nature
Services provided by Local Reach SA are based on consulting time, technical implementation, optimization work, research, planning, and digital execution.
Due to the custom and service-based nature of this work, refund eligibility may vary depending on project progress and completed implementation stages.
- Project-based digital services
- Custom optimization work
- Professional consulting support
- Remote implementation services
Before Project Start
Clients may request cancellation before active work or implementation begins. In such cases, partial or full refunds may be considered depending on preparation work already completed.
Administrative planning, audits, consultations, or reserved project time may still be considered completed professional work.
- Cancellation requests should be made promptly
- Initial preparation work may still be billable
- Refund reviews are handled case-by-case
After Active Work Begins
Once optimization work, technical implementation, strategy execution, website edits, or project delivery has started, payments are generally non-refundable.
This policy exists because significant professional time, analysis, and implementation effort are invested during active project phases.
- Completed work remains billable
- Digital implementation time is non-recoverable
- Custom work cannot usually be reversed
Project Delays & Communication
Projects may pause temporarily if required information, approvals, access credentials, or agreed payments are delayed for extended periods.
Clients are encouraged to maintain timely communication throughout active collaboration to support smooth project completion.
- Timely responses help avoid delays
- Project timelines may shift if communication pauses
- Inactive projects may require rescheduling
Professional Transparency
Local Reach SA focuses on realistic digital improvements, practical optimization, and professional support rather than unrealistic promises or guaranteed ranking claims.
Because search visibility and online performance are influenced by competition, algorithm updates, platform policies, and external market conditions, refunds are not provided based solely on ranking expectations or business outcome assumptions.
Important Notice
By purchasing services from Local Reach SA, clients acknowledge that digital optimization services involve professional time, technical implementation, and strategic work that may not produce identical outcomes for every business or industry.